Our Policy is to give you thorough information. Please read everything carefully.
These Terms & Conditions are non-negotiable. No exceptions will be made.
Placing an order
When you decide to place an order, you are redirected to the secure PayPal website to complete the transaction and your payment by credit card, or your PayPal account if you have one. Collection Design does not have access to your credit card information, as all things related to the payment of the order are securely and confidentially handled by PayPal alone. For international shipping you will receive an invoice by e-mail and will be redirected to the PayPal website for payment by credit card only. Collection Design does not share information with anyone.
Payments will be made through the secure services of PayPal which accepts the following cards:
Although we provide guaranteed order security, Collection Design understands if some customers prefer not to use their credit cards on-line. The orders being paid by money order or certified bank cheque will be processed as soon as the bank confirms the payment. This form of payment is only available to customers in Canada and the Continental USA. The majority of our products are special order items, therefore your credit card will be charged as soon as you place your order. You can also pay with your PayPal account.
- Master Card
- American Express
WE WILL NOT ACCEPT PERSONAL CHEQUES OR C.O.D. ORDERS.
All prices are in Canadian dollars (CAD).
Orders will normally be shipped by Expedited Parcel from Canada Post 2 days after receiving your order. Here is the link to track your order with the tracking number you will receive: http://www.canadapost.ca Collection Design is not responsible for any time guaranteed in shipping, and we cannot and will not be responsible for any inconvenience or any monetary loss, penalty, or extra charge incurred by our customers should any delivery take longer than anticipated. To make sure about the lead time on the item, please call or e-mail us to check your items. Although we attempt to notify any customer of a longer than normal lead time, please feel free to call our Customer Service Department with any questions. We do not process orders during weekends. We do not guarantee same-day shipping.
If you would like your order to be rush-delivered, please call our Sales Department to inquire about product lead time and availability and an estimate of the shipping cost. If an item is in stock, it will usually ship within 2-3 days. If it is not in stock, we will be able to ship it as soon as it becomes available. Please call us at 1-888-475-7104 for more information or contact email@example.com
If you would like to cancel an order, you must call us at 1-888-475-7104 or send us an
e-mail stating that you would like to cancel your order. Orders can only be cancelled if they have not entered the shipping process. "Shipping Process" can mean that the order was picked and prepared to ship from our warehouse or that the item(s) you have ordered have left the manufacturer's warehouse and are on the way to be delivered to our warehouse. Once goods are picked and ready to ship from the manufacturer, the order cannot be cancelled without paying a restocking fee. If your credit card has been charged but your order has not entered the shipping process, your order may be cancelled and credited. If your order has entered the shipping process (either shipping to you, or ordered from a third party that cannot stop the shipment), then you may not cancel your order without a restocking fee.
All orders are considered open and active until you receive a cancellation number confirming that the order was cancelled.
Inspect all merchandise upon reception. If the product you received appears to be damaged from the outside or if you discover any damage while the delivery person is there, you should mark such damage on the delivery receipt and/or bill of landing. The delivery person must write down next to your signature that the items are being accepted, but they are damaged. If your item was shipped via UPS, FedEx or Purolator, call them to report a damaged item. If the order was shipped by mail, please consult your post office employee on the procedure to follow.
All damaged items must be reported within 3 days of reception. If not reported within 3 days, Collection Design cannot assume any responsibility for the defect.
If the product you received has manufacturing defects, contact us within 48 hours and we will get the item replaced or fixed. If you just want to return the defective item, a restocking fee will apply.
If an item has been installed, it cannot be returned. Most manufacturers guarantee their products. (All warranties will be honored by the respective manufacturers.)
Collection Design is merely a reseller and does not offer a warranty on any product. We will assist you as much as possible in dealing with a manufacturer in any warranty issues
Shipping/Freight Company Contact Numbers:
Privacy & Security
- UPS: 1-800-742-5877
- FedEx: 1-800-463-3339
- Purolator: 1-888-744-7123
Your privacy is important to us. All payments are made through the PayPal secure website and we have no access to any of your credit card information. We only keep on file the name, address, telephone number and e-mail address of our customers. We do not share customer information under any circumstances.
Security or privacy are still of concern to you.
Our transaction security, combined with our privacy guarantee, should satisfy your concerns regarding on-line ordering. However, keep in mind that you have a number of alternate choices available in doing business with Collection Design.
If you have any questions regarding this privacy statement, the practices of this site, or your dealings with this web site, you can contact us at firstname.lastname@example.org Links
- You can order by mail with a printed order form along with a money order or a certified cheque. This form of payment is available only to customers in Canada and the Continental USA. The order will not be shipped before clearance by the bank of either type of payment.
- If you prefer, you can always call us at 1-888-475-7104 and place your order by telephone.
This site may contain links to other related sites. Collection Design is not responsible for the privacy practices, security, or content of such Web sites.
Return Goods Authorization
We do not accept returns without a Return Goods Authorization Number (RGA). To return an item, please contact us at email@example.com or 1-888-475-7104
The returned goods must still be in the unopened original packaging. Shipping charges are non-refundable. No refunds after 15 days. A restocking charge of 25% will apply to every authorized return of goods.
Wrong Products Received: If you were shipped a different product than the one you ordered, please contact us at firstname.lastname@example.org or 1-888-475-7104 within 48 hours of receiving the product. We will provide an RGA number and instructions on how and where to ship your order back. We will pay for the freight back and ship the correct product free of charge.
Return Credit: Please allow up to 15 business days from the time Collection Design receives your returned item to process the return. Our return department processes returns once a week and your return will be processed as soon as possible. All refunds will be credited via the original payment method only.
General Returns: ALL ITEMS ARE SUBJECT TO A RESTOCKING FEE ON ANY EXCHANGE OR REFUND.
If you wish to return the goods for reasons not specified above, freight back to us and handling charges will apply. Freight charges are non-refundable. Please remember we have free shipping and handling for orders of $100.00 CAD and over in Canada and the Continental USA, and if for some reason you would like to return an item, you will be charged the original shipping charges paid by Collection Design. There will be no exception to this. Expedited shipping charges are also non-refundable, even if you return the item.
If any of the above conditions has not been satisfied, NO RETURN WILL BE ACCEPTED.YOU WILL NOT BE ABLE TO RETURN THE ITEM(S).
- must arrive back in the manufacturer's original packaging with all accessories and in resalable condition.
- Must have return instructions and an RGA number from a
Collection Design representative.
- Must be shipped back to the location specified in Collection Design's RGA instructions, at your expense. This address may be different than the address from where we originally shipped the item.
- Must be fully insured and traceable.
- Must be made within a period of 15 days after reception of the order by the customer. After 15 days, no returns or exchanges can be made.
Our Customer Service will issue a return goods authorization number (RGA) and assist you with the return shipping instructions. In order to get an RGA, you will have to e-mail us stating that you agree to the applicable restocking fee as per the schedule above. Credits are normally issued within 15 business days from the date at which we have received the product back. All refunds will be credited the full amount minus the restocking fee and freight.
When a replacement item is being sent out, we will only send it out once we have received the return and it has been inspected.
If you would like to check on the status of your return, please contact us at email@example.com
If an item(s) was purchased at regular price, we cannot honor any future sale price.
We collect the appropriate sales taxes on items shipped to Canada and Quebec, New Brunswick, Nova Scotia and Newfoundland residents only.
Shipping & Handling
Items shipped outside Canada and the Continental United States may be charged additional handling fees. Collection Design is not responsible for any applicable taxes for International Shipping.
All orders that are to be shipped out of Canada and the Continental United States will be subject to an additional shipping charge. The customer will be notified of the amount and the order will not be completed until we receive confirmation. This includes all International orders, and all orders shipped to Alaska, Hawaii, Puerto Rico and the Virgin Islands.
- We cannot ship to P.O. Boxes.
- All orders under $100.00 CAD will be subject to a $11.50 CAD shipping & handling fee for orders shipped within Canada and the Continental USA.
- Handling fees will apply to heavy/oversized items where indicated.
- Free Shipping & Handling for orders of $100.00 CAD and over are restricted to orders within Canada and the Continental USA.
- All deliveries will be "No Signature Required" unless you specify otherwise (an additional charge will apply).
All orders for Canada and the Continental USA will be shipped by Expedited ParcelT from Canada Post with a delivery time for Canada from 2 to 7 business days and of 6 to 12 business days for Continental USA.
Terms, conditions and prices are subject to change without notice.
IN ALL CIRCUMSTANCES, COLLECTION DESIGN'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. COLLECTION DESIGN SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. COLLECTION DESIGN SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT COLLECTION DESIGN HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
Please be advised that due to human error, our site may list incorrect pricing and/or information. While we make every effort to ensure these mistakes do not happen, Collection Design cannot honor incorrect prices or typographical errors. In the event that an error is found, we will inform the customer as soon as possible. At that time, the customer will have the option to go through with the order and the correct pricing, or to cancel their order completely.